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Understand Your Rights and Our Terms

This page sets out the legal framework that governs your account on poros777 — covering how we manage your data, what your rights are as an account holder, and how our terms apply depending on local law and eligible regions in Indonesia.

Jurisdiction-dependent accessDANA, OVO, GoPay coveredAccount data rightsCookies and retention policy24/7 legal contact path
poros777 Understand Your Rights and Our Terms
CONTACT LEGAL TEAM

Reach Us About Policy or Account Terms

If something in our legal terms is unclear, or you need to raise a formal concern about your account data, payment history, or access rights, our support team handles these requests around the clock. You can connect via live chat directly from the lobby page, or send a detailed email to our account team. For sensitive legal requests — such as data deletion or account closure — email is the recommended path so your request is documented and traceable.

Team online

Live Chat

Open the chat widget from any page in the lobby. Available around the clock. For general policy questions, account access issues, or to request a copy of the data we hold on your account.

Email Support

Send your request to our account team by email. Recommended for formal legal requests — data access, data deletion, account closure, or a written record of any policy clarification you need.

Help Centre

Find answers to common account and policy questions in our help section. Covers wallet verification, GoPay and DANA payment terms, account data handling, and how to submit a formal request.

HOW WE HANDLE DATA

Account Security, Data and Your Control

We take account security seriously because your wallet connections — DANA, OVO, GoPay — pass through your poros777 account. Here is how we protect what matters most, and what you can do if you need to make changes.

Data Handling

We collect only what is needed to run your account: login credentials, payment method references (not your full wallet PIN), and activity history. We do not sell your personal data to third parties.

Cookie Policy

We use cookies to maintain your session, remember your device, and measure which parts of the lobby you visit. You can adjust cookie preferences from the settings page.

Account Security

Login uses a one-time PIN (OTP) sent to your registered mobile number each session. If you notice an unrecognised login on your account, contact live chat immediately so we can freeze access and review your session history before any wallet…

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by applicable legal obligations. After the retention window closes, your personal data is deleted from our active systems.

Your Rights

You have the right to request a copy of the data we hold on your account, ask us to correct inaccurate information, or request deletion where local law permits it.

Who to Contact

For any data-related request — access, correction, deletion, or a question about how we use your OVO or GoPay payment references — email our account team. Include your registered account username and the specific request.

Common Questions About Our Terms and Your Rights

From data requests to how our terms apply when you are in Depok or another part of Indonesia, these are the questions we get asked most about our legal framework. If yours is not here, live chat and email are open around the clock.

Yes. Completing a transaction via DANA, OVO, or GoPay through your account confirms that you have reviewed and accepted the current terms. If terms have been updated since your last login, a notification will appear before your next payment step is confirmed.

Access depends on local law and is available only where local law permits. We do not override regional restrictions. If your account shows limited access, it reflects the legal conditions of your region at the time you log in, not a technical error on our end.

Email our account team with your registered username and a clear subject line stating your data access request. We will acknowledge within one business day and deliver your data summary within the timeframe required by applicable data regulations in your region.

We store a payment reference identifier — enough to process your transaction — not your full wallet credentials or PIN. Your GoPay PIN never passes through our system. Transaction amounts and timestamps are logged for account history and financial compliance purposes.

You can submit a deletion request via email. We will act on it where local law permits. Some data — such as payment transaction logs — may be retained for longer if financial compliance rules require it. We will confirm in writing exactly what was deleted and what was retained, and why.

Terms are updated when platform policy or applicable regulations change. The effective date at the top of this page always reflects the latest version. We also surface a notification in your account session the first time you log in after a material update has been posted.

After closure, your personal data is retained for a period required by applicable legal obligations, then deleted from our active systems. Payment reference logs may be held longer under financial compliance rules. You can request a written summary of what we retain before your account is closed.

The core account terms apply equally regardless of which local wallet you use. Specific payment processing conditions — such as transaction limits or confirmation steps — may vary by wallet provider and are outlined in the payment section of your account settings, not in this legal page.

Contact live chat immediately. Our team can freeze your account session, review the login timestamp and device record, and secure your wallet connections before any further activity takes place. Do not wait — act as soon as you notice the unrecognised session in your login history.

Essential cookies keep your session active so you are not logged out mid-game. Non-essential cookies help us understand how you move through the lobby. You can decline non-essential cookies in settings without losing access to your account, your DANA deposit flow, or any game in the lobby.